My goal is your complete satisfaction with your purchase. 

REFUND PHOTOGRAPHY SESSION

I take your investment seriously, and I’d appreciate it if you took my investment of time and resources into your success seriously too. In the case of camera failure, inclement weather, or any other unforeseen incident that prevents me from shooting on a scheduled date the client will get a full refund of their deposit if applicable. No refund will be given under any circumstances if you fail to attend the activity on the day and at the time listed when the booking was made.

Due to the nature of digital photography and the fact that photographs, once sent via GoogleDrive, cannot be returned.

Ksu Koystinen has a strict NO REFUNDS. 

REFUND/EXCHANGE POLICY FOR PHOTO-PRINTABLE ITEMS

Once a transaction has been completed (i.e., the buyer selected and paid for any sort of printable goods and then Ksu Koystinen sent the buyer the item) it is then considered non-refundable. If a buyer has selected and purchased an incorrect item, he/she must notify Ksu Koystinen, before receiving the "Incorrect" item. Refunds will NOT be given due to "not liking a photo", selecting an incorrect photo after the buyer has already received the photograph or any other reason. If a mistaken photo IS sent to the buyer, as documented on the invoice, Ksu Koystinen will send the correct photo to the buyer free of charge.

Due to the nature of the products provided, refunds will not be given unless otherwise specified and reported within 48 hours (2 business days) from the date It was received: 

• DAMAGED ITEMS: In the unfortunate event, if you received a package/item that was damaged you can submit a contact form. Please attach a photo of the damaged item(s) and shipping container.

If the shipping container was not damaged, please include this information and enclose images of the damaged contents. Once you submit a contact form, I will reach out to you as soon as possible to assist in this matter!

• RECEIVED PACKAGE WITH MISSING ITEMS: In the event, if an incomplete order is received, you can fill the contact form. Please be sure to include the order ID and the specific item which was missing from your order. Orders which contain products with varying production times will ship separately. For example, if you order photo prints and canvas, the prints will finish first and ship out then, the canvas will arrive separately afterward.

• RECEIVED SOMEONE ELSE'S ORDER: Unfortunately, while extremely rare, this could happen through human error. Please enclose any identifying information I may be able to use for follow-up through the contact form. 

Policies

Due to the nature of fine art photography, all sales are final. KsuKoystinen.com does, of course, guarantee that the portraits you receive meet the highest standards in every respect and works with the customers to approve designs and custom work before orders are placed. The payment of orders is due in full when the order is placed. Prints and products arrive 1-2 weeks after payment is received. Rush shipment is available on some items for an additional charge.

All rates are subject to change at any time. In the interest of fairness to all customers, all rates are non-negotiable unless booked through a special promotion.

Please make your selection carefully before ordering and if you require any more information about Return Policy, please feel free to contact me by email at ksukoystinen@gmail.com